Field Service Management Industry Overview

The global field service management market size is expected to reach USD 11.78 billion by 2030, registering a CAGR of 13.3% from 2023 to 2030, according to a new report by Grand View Research, Inc. Various other factors such as improper management of inventory, increased inventory cycle time, increased holding cost, increased ordering cost and incorrect information about the stock further increase the cost of business operations. FSM software helps to fortify the functionality of the service industry while improving overall profitability.

The main forces which are driving the market include the increase in number of field operations across manufacturing, oil gas and construction sector., increase in the use of smartphone devices, and rising demand for better organizational efficiency and reduced cost of operations. The advancement of cloud services supports the integration of the cloud to the FSM software. This is expected to surge the FSM market growth over the next nine years. Over the forecast period, most of the end-use industries are expected to deploy the FSM software on the cloud rather than on the premise.

Gather more insights about the market drivers, restrains and growth of the Field Service Management Market

The global field service management market is anticipated to witness high growth over the forecast period. The high presence of smartphones and tablets are playing an important role in the overall growth of the FSM industry globally. FSM solutions are also compatible with next-generation smartphone operating systems, further boosting their importance across the competitive landscape.

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Field Service Management Market Segmentation

Grand View Research has segmented the global field service management market based on component, deployment, enterprise, end-use and region:

Field Service Management Component Outlook (Revenue in USD Million, 2017 - 2030)

• Solution
  • Mobile field execution
  • Service contract management
  • Warranty management
  • Workforce management
  • Customer management
  • Inventory management
  • Others
• Services
  • Implementation
  • Training support
  • Consulting advisory

Field Service Management Deployment Outlook (Revenue in USD Million, 2017 - 2030)

• On-Premise
• Cloud

Field Service Management Enterprise Outlook (Revenue in USD Million, 2017 - 2030)

• Large enterprises
• SMEs

Field Service Management End-use Outlook (Revenue in USD Million, 2017 - 2030)

• Energy utilities
• Telecom
• Manufacturing
• Healthcare
• BFSI
• Construction real estate
• Transportation logistics
• Retail wholesale
• Others

Field Service Management Regional Outlook (Revenue in USD Million, 2017 - 2030)

• North America
  • US
  • Canada
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
• Latin America
  • Brazil
  • Mexico
• Middle East and Africa
  • Saudi Arabia
  • South Africa
  • UAE

Key Companies profiled:

• IBM Corporation
• Agile 3 Solutions LLC
• Accenture
• Comarch SA
• Salesforce, Inc.
• Infor
• Klugo Group, SAP SE
• Astea International, Inc.
• Trimble Navigation Limited
• Tech Mahindra Limited

Recent Developments

• In September 2022, Tech Mahindra launched YANTR.AI, a new cognitive AI solution that enhances and simplifies field services. The solution is expected to provide actionable insights to enterprises for better planning and execution of field services. It further strengthens Tech Mahindra's Business Process as a Service (BPaaS) portfolio.
• In July 2022, Accenture was selected by Hero MotoCorp Ltd. to help the company manage the increasing complexity of its products, markets, and supply chain networks. The program includes planning optimization, supply chain strategy, and logistics enhancement cost optimization of overall digital supply chain suite.
• In October 2021, Opsivity, a field support Software-as-a-Service (SaaS) provider, launched in the U.S. market. The company targets the fast-growing remote field operations sector, needing more skilled field technicians. Opsivity's SaaS solution uses AI and AR to help field technicians solve technical issues faster, increasing productivity in a labor-challenged industry.
• In April 2020, IBM launched an equipment maintenance assistant, IBM Maximo, an AI-powered solution that helps organizations improve their asset maintenance program. The solution provides insights into equipment failure patterns and recommends the most effective repair methods. It helps to reduce knowledge gaps and silos within organizations, leading to faster repairs, lower costs, and extended asset life.
• In August 2019, Salesforce announced the acquisition of ClickSoftware, a provider of field service management solutions. The acquisition will improve Salesforce Service Cloud by offering clients a more connected and intelligent customer service experience. Salesforce's acquisition of ClickSoftware enabled it to provide its customers with a full field service management solution. It enables firms to improve the efficiency and efficacy of their field service operations, resulting in better customer service.

Order a free sample PDF of the Field Service Management Market Intelligence Study, published by Grand View Research.